Lost or Stolen Packages:
Copia Clothing is not responsible for lost or stolen packages. The customer assumes all responsibility for any loss, or damage of these items. If it is found that our courier has not handled your merchandise properly and we get reimbursed for our merchandise, we will pass the $100 credit on to you. The automatic insurance for your order is $100, regardless of the purchase amount (UPS and USPS policy).
Holiday Return Policy:
All online purchases made in December will have an extended return/ exchange policy through January 15th.
Sales and Price Matching:
Copia does not match prices of our retailers. Copia will make refunds for the difference of price on items purchased 24 hours prior to that same item going on sale. THIS DOES NOT APPLY TO FINAL SALE ITEMS, BLACK FRIDAY, AND CYBER MONDAY DEALS.
Final Sale Items:
"Final Sale" items are not refundable. "Final Sale" items are any items designated by a final sale tag, or any items purchased during special sales events.
Domestic Online Order Returns/Exchange Policy:
We gladly accept returns and exchanges for online orders. We offer the option to exchange or return if the item(s) are unworn, and undamaged. We allow returns up to 14 days of delivery, and exchanges up to 30 days.
Copia offers a flat rate $5 fee for exchanges for online orders within the United States. When an exchange is requested, we will email a shipping label for the customer to return the product(s). At this point Copia is no longer responsible for providing tracking information or covering any lost or stolen packages; this is now the customer's responsibility. Once received, we will inspect that the product(s) is not damaged or worn. If unworn and undamaged, we will credit your purchase upon inspection. If we determine the product(s) is damaged or worn, we will return the original product(s) once the customer has paid for the shipping both to and from Copia in a timely manner.
If you cannot find a product you are happy with, we do accept returns for online purchases if the item(s) are unworn, undamaged, and within the 14 day window of delivery. Customer simply pays the $5 return/exchange fee and a return label will be sent to the customer. Once inspected, we will refund the order value less the original shipping cost.
We do accept returns for international purchases if the item(s) are unworn, undamaged, and within the 14 day window of delivery for returns, and 30 day window for exchanges. Customers are responsible for all shipping costs for international returns. Once inspected, we will refund the order value less the original shipping cost.
Customers are responsible for all customs charges that may arise after it enters the receiving country. This includes any additional duties/taxes on the order. If the customer refuses to pay the duties/tax, customer will be refunded their order less return shipping and duties/tax.
Please Ship Exchanges/Refunds to the address below:
*Please include a copy of your invoice with all returns and exchanges